Terms & Conditions
These terms and conditions ('Terms') govern your access to and use of any website, mobile application, or other digital interface operated by or on behalf of Angel Fincap Private Limited ('AFPL', 'Company', 'we', 'us' or 'our') through which loan products are offered (collectively, the 'Platform'). References to 'you', 'your', or 'user' mean any individual accessing or using the Platform.
AFPL is a non-banking financial company incorporated under the laws of India and having its registered office at 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai - 400093. The Platform may be operated directly by AFPL or by authorised third parties on its behalf.
These Terms constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, as applicable. These Terms are generated by a computer system and do not require any physical, electronic, or digital signature.
AFPL offers loan products, including loans against securities, loans against mutual funds, and such other credit facilities as may be offered from time to time ('Loan Products').
By accessing or using the Platform, or by applying for or availing any Loan Products, you acknowledge that you have read, understood, and agreed to be bound by these Terms and the Privacy Policy, which is incorporated herein by reference.
AFPL may modify or update these Terms from time to time. Any such modification shall be effective upon being made available on the Platform, as indicated by the 'Last updated' date above. Your continued access to or use of the Platform, or continued application for or availing of any Loan Products after such update, shall constitute your acceptance of the revised Terms, to the extent permitted under applicable law.
These Terms are in addition to, and do not replace or override, the terms and conditions contained in any specific loan agreement, key facts statement, or other loan documentation executed between you and AFPL, or any documents executed pursuant to applicable regulatory requirements. In the event of any inconsistency between these Terms and such specific loan documentation, the terms of the relevant loan documentation shall prevail.
1. Eligibility to Use
1.1 The Company's services are not available to minors i.e., persons under the age of 18 (eighteen) years or to any Users suspended or removed by the Company for any reason whatsoever. You hereby represent that You are of legal age to form a binding contract, are not a person barred from utilising the services of the Company under the applicable laws and are competent to enter into a binding contract.
1.2 The Company may provide access to the Platform and offer its services only to such users who are legally competent to enter into binding contracts, have made the representations set out above, and satisfy the eligibility criteria, credit assessment parameters, and other requirements prescribed by the Company from time to time in accordance with applicable law, regulatory requirements, and its internal policies. The Company may revise such eligibility criteria or internal policies from time to time in accordance with applicable law.
1.3 Any general information made available on the Platform is provided for informational purposes only and should not be construed as professional, legal, tax, or financial advice. The specific terms and conditions applicable to any Loan Product shall be as set out in the relevant loan agreement, key facts statement, and other applicable loan documentation executed between you and the Company.
1.4 If a user violates these Terms or applicable law, the Company may, acting reasonably and in accordance with applicable law, suspend or restrict such user's access to the Platform. Where practicable, the Company may provide notice of such action; provided that prior notice may not be required where immediate action is necessary to comply with legal or regulatory requirements, prevent misuse, fraud, or security incidents, or protect the interests of the Company or other users.
2. Use of Platform
2.1 In order to apply for and avail the Loan Products, You may be required to create a user account ('Account'). Account creation shall be subject to completion of applicable onboarding, KYC, and verification requirements as prescribed by the Company in accordance with the applicable law.
2.2 Subject to compliance with these Terms, the Company permits you to access and use the Platform solely for lawful purposes and only in connection with applying for, availing, and managing the Loan Products. You shall use the Platform in accordance with applicable law and these Terms and shall not engage in any activity that interferes with or disrupts the functioning of the Platform or the access of other users.
2.3 Subject to compliance with these Terms, the Company permits you to access and use the Platform solely for lawful purposes and only in connection with applying for, availing, and managing the Loan Products. You shall use the Platform in accordance with applicable law and these Terms and shall not engage in any activity that interferes with or disrupts the functioning of the Platform or the access of other users.
2.4 You shall not, while accessing or using the Platform:
(i) provide any information that is false, misleading, inaccurate, or belongs to another person without lawful authority;
(ii) impersonate any person or entity, or misrepresent your identity or affiliation;
(iii) violate any applicable law, regulation, or regulatory requirement;
(iv) infringe the intellectual property or other proprietary rights of the Company or any third party;
(v) upload, transmit, or introduce any malware, virus, or other harmful code intended to disrupt, damage, or impair the Platform or its systems;
(vi) attempt to gain unauthorised access to the Platform, user accounts, systems, or networks connected to the Platform;
(vii) interfere with or disrupt the security, integrity, or performance of the Platform;
(viii) use the Platform for any unlawful, fraudulent, or unauthorised purpose; or
(ix) use the Platform in a manner that violates these Terms.
2.5 Any material, information, calculators, illustrations, statements, or other materials made available on the Platform ('Platform Materials') are provided solely for your personal and informational use and to facilitate your application for, availing of, or management of the Loan Products. You shall not modify, copy, reproduce, distribute, publish, transmit, sell, license, create derivative works from, or otherwise commercially exploit any Platform Materials, except as expressly permitted under applicable law or with the prior written consent of the Company. You shall not remove, obscure, or alter any copyright, trademark, or other proprietary notices contained in the Platform Materials. Nothing contained in the Platform Materials shall be construed as a binding offer, commitment, or representation by the Company unless expressly stated otherwise in the applicable loan agreement, key facts statement, or other loan documentation executed between you and the Company.
3. Loan Products
3.1 The Loan Products offered by the Company are subject to such terms and conditions as applicable to such Loan Products as may be notified by the Company and such Loan Products may be withdrawn or amended at any time without notice.
3.2 The interest rates, fees, charges, and other terms displayed or communicated on the Platform in relation to any Loan Product are indicative and for general information purposes only. The final interest rate, fees, charges, and other applicable terms shall be determined based on the Company's assessment of your credit profile, eligibility, and other relevant information, and shall be as set out in the applicable key facts statement, loan agreement, and other loan documentation provided to you at the time of sanction or disbursement, in accordance with applicable law.
3.3 You may apply for the Loan Products offered by the Company through the Platform or through digital interfaces operated by authorised lending service providers engaged by the Company for the limited purpose of facilitating access to the Company's Loan Products ('Lending Service Providers'). Information regarding the Company's Lending Service Providers may be made available on the Platform or through such other channels as the Company may determine from time to time. For the avoidance of doubt, the Loan Products are offered solely by the Company. Any application made through a Lending Service Provider is subject to the Company's independent assessment, approval, and the terms set out in the applicable key facts statement, loan agreement, and other loan documentation.
3.4 Submission of an application for any Loan Product, whether through the Platform or through a Lending Service Provider, does not create any assurance or guarantee that the Loan Product will be sanctioned. Each loan application is assessed independently by the Company based on its internal credit, risk, and eligibility criteria, your credit profile, and the information and documents provided by you, in accordance with applicable law and regulatory requirements. The Company may approve or decline a loan application based on such assessment. Where communication of reasons for rejection is required under applicable law or regulatory directions, the Company shall communicate such reasons in the manner prescribed thereunder.
4. Intellectual Property Rights
4.1 The Platform, including its structure, design, functionality, and all Platform Materials made available by the Company on or through the Platform, are owned by or licensed to the Company and are protected by applicable intellectual property laws. Except as expressly permitted under these Terms or applicable law, you shall not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform Materials without the prior written consent of the Company.
4.2 The trademarks, logos and service marks displayed on the Platform ('Marks') are the property of the Company or other respective third parties, as the case may be. You are not permitted to use the Marks without the prior consent of the Company or the third party that may own the Marks.
5. Links to Third Party Websites
5.1 The Platform may contain links to websites, applications, or digital services operated by third parties for convenience or informational purposes. Such third-party websites or services are not owned or controlled by the Company.
5.2 The Company does not endorse, control, or assume any responsibility for the content, terms, privacy practices, or data handling practices of any third-party websites or services. Any access to or use of such third-party websites or services is at your own risk and is subject to the applicable terms and privacy policies of such third parties. The Company shall not be liable for any loss, damage, or harm arising from your access to or use of any third-party websites or services.
6. Disclaimer of Warranties & Liability
6.1 To the maximum extent permitted under applicable law, the Platform is provided on an 'as is' and 'as available' basis. The Company does not warrant that access to or use of the Platform will be uninterrupted, timely, secure, or error-free, or that any technical defects will be corrected.
6.2 Any general information or materials made available on the Platform are provided for informational purposes only. The Company does not make any representation or warranty regarding the accuracy, completeness, or reliability of such information, except as expressly set out in the applicable loan agreement, key facts statement, or other loan documentation executed between you and the Company.
6.3 The Company shall not be liable for any loss or damage arising from technical failures, system downtime, or inability to access or use the Platform, to the extent such loss or damage arises from factors beyond the Company's reasonable control.
6.4 Nothing in these Terms shall exclude or limit any liability of the Company that cannot be excluded or limited under applicable law.
7. Indemnification and Limitation of Liability
7.1 You agree to indemnify and hold harmless the Company, its directors, officers, employees, and agents from and against any losses, claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with:
(a) any breach of these Terms by you;
(b) any false, misleading, or inaccurate information or documents provided by you;
(c) your misuse of the Platform;
(d) your violation of applicable law; or
(e) any regulatory action, loss, or liability arising due to false, incomplete, or misleading information or documents provided by you in connection with onboarding, know-your-customer (KYC) processes, credit assessment, or loan documentation.
7.2 To the maximum extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to or use of the Platform. Nothing in these Terms shall exclude or limit any liability of the Company that cannot be excluded or limited under applicable law.
8. Suspension and Termination
8.1 These Terms shall continue to apply until terminated in accordance with this section.
8.2 You may stop accessing or using the Platform at any time. Discontinuation of use of the Platform shall not affect any obligations arising under any loan agreement or other binding documentation executed between you and the Company.
8.3 The Company may suspend or terminate your access to the Platform, in whole or in part, with or without notice, if: (a) you breach these Terms; (b) you provide false, misleading, or incomplete information; (c) such suspension or termination is required under applicable law or pursuant to any regulatory or judicial direction; or (d) continued access poses a security, operational, or risk concern for the Company.
8.4 Suspension or termination of access to the Platform shall not affect the validity or enforceability of any loan agreement, repayment obligation, security interest, or other contractual obligation owed by you to the Company.
8.5 Upon suspension or termination, the Company may restrict access to the Platform and retain records as required under applicable law, regulatory requirements, or internal policies.
9. Governing Law and Jurisdiction
These Terms shall be governed by and constructed in accordance with the laws of India. Subject to applicable law, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
10. Communications
10.1 You consent to receive communications from the Company through calls, SMS, emails, WhatsApp, or other electronic means, for purposes relating to your access to or use of the Platform, your application for or availing of loan products, servicing of loans, compliance with applicable law, and other related communications.
10.2 You represent that the contact details provided by you are accurate, current, and belong to you. You may opt out of receiving promotional communications in the manner specified by the Company; however, the Company may continue to send communications that are necessary for servicing your loan, complying with applicable law or regulatory requirements, or protecting its legal rights.
11. Grievance Redressal Mechanism
11.1 The Company has established a grievance redressal mechanism to address any complaints or concerns relating to the Platform or loan products. You may contact the Company's grievance officer using the details set out below:
Grievance Officer: Vedika Mundhra
Email: grievance@angelonecredit.in
Address: 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai – 400093.
11.2 The Company shall endeavour to resolve grievances within the timelines prescribed under applicable law.
11.3 If you are not satisfied with the resolution provided by the Company, or if your grievance is not resolved within the prescribed timelines, you may escalate your grievance to the Reserve Bank of India through the RBI's Complaint Management System (available at https://cms.rbi.org.in/) or the RBI's Sachet Portal (available at https://sachet.rbi.org.in/), in accordance with applicable law.
12. General Provisions
12.1 Notice: All notices or communications from the Company under these Terms will be made available on the Platform or sent to your registered email address or such other contact details as may be provided by you, unless otherwise required under applicable law.
12.2 Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of the Company. The Company's rights under the Terms are freely transferable by the Company to any third party without the requirement of seeking Your consent.
12.3 Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall continue in full force and effect.
12.4 Waiver: Any failure or delay by the Company in exercising or enforcing any right, remedy, or provision under these Terms shall not constitute a waiver of such right, remedy, or provision.